Capturing a Support Bundle in the UI

Troubleshooting for VMware Solutions

Audience
Public
Source Type
Documentation

  1. Navigate to the Administration section.
  2. Expand Support in the left hand pane.
  3. Select Logs under the Support section.
  4. Click on the green "+" symbol to begin generating a new support bundle.

  5. When the Generate Support Bundles prompt pops up select the Light Support Bundle (unless otherwise requested by support).
  6. Select the all of the nodes to capture the data on (unless otherwise requested by support).
  7. Click OK to complete the process.

  8. Wait for the Status to change from "In Progress" to "Succeeded" and download the new log bundle.
  9. Upload the log bundle to the Pure Storage FTPS by following the FTPS for Uploading Files to Everpure KB.