During the procedure of adding capacity, the array might hit the quota limit of the managed disks in the region required to finish the capacity update. Further, the capacity update will fail when cloud resources are removed or misconfigured or its provisioning status continually fails. The alert is also triggered when capacity update takes more time than expected. Those issues will generate an alert (Alert 0256 - Capacity Update Error) sent to the configured email alert watchers and to the designated Pure1 account.
|
Alert code |
Severity |
Description |
Resolution |
|---|---|---|---|
|
256 |
Warning |
Quota limit exceeded |
Once the customers increase the quota, capacity upgrade will automatically resume. Check Quota Section. |
|
256 |
Warning |
Capacity update takes more time than expected |
If this alert was not generated after a Quota Limit Exceeded alert, then reach out to Pure Support to investigate. |
Furthermore, the error can also be checked with array GUI or CLI.
Using GUI
1. From the Dashboard, you can see list of the recent alert on the right-top side:
2. For more details, select Health from the left panel, then select Alerts:
Using CLI
1. From within the CLI, check the status of the capacity update, the details value will list the issue:
purecli@am-662-test-cbs> purearray cloud-capacity list
Requested Capacity Current Capacity Status Details
46179488366592 30786325577728 expanding Quota limit exceeded, alert generated
2. You can use
puremessage list to list the alert.
purecli@am-662-test-cbs> puremessage list
ID Time Severity Category Code Component Name Event Expected
18 2023-12-03 05:49:26 EST warning array 194 security pureuser The user pureuser is configured with the default password. -
103 2023-12-04 10:01:00 EST warning array 256 CBS Array am-662-test-cbs/quota-validation Quota limit exceeded 46179488366592 30786325577728
106 2023-12-04 12:03:57 EST warning array 256 CBS Array am-662-test-cbs/timer Capacity update is taking more time than expected 46179488366592 30786325577728
Restarting the Capacity Expansion
When a customer hit quota limit alert, there is formally no supported solution to restart the upgrade or reverse the upgraded disks. The proper solution to solve this issue is for the customer to request a new quota limit and work with Microsoft to increase the limit. Once the limit gets increased, the PSC Dedicated upgrade will continue automatically.
On rare occasions, when the Azure quota fails from the start and NO DISK got upgraded. Support can restart the upgrade request using the procedure documented in this wiki page https://wiki.purestorage.com/pages/v...city+Expansion. Plus, it is required to get the PM approval for running this on customer production arrays.